Hold a seller accountable.
An order that never arrived, an item that showed up broken or fake, a refund the seller refuses to honor — when a purchase goes wrong and the company won't make it right, it's a small-claims matter you can pursue without a lawyer. Just tell Sophie what happened, and Squabble turns it into the right next step.
A goods or product dispute is a small-claims case over money for something you bought — an order that never arrived, an item that was defective or not as described, or a refund a seller won't honor. Squabble is a nationwide small-claims platform that turns that dispute into court-ready action — a custom demand letter, the file-ready document set, optional service of process, and support — without hiring a lawyer.
You're not alone.
Most product disputes follow a familiar shape. Find yours below — then tell Sophie what happened, in plain English.
Paid, but it never arrived
You ordered and paid — and the item or package never showed up.
Broken, defective, or DOA
It arrived damaged, stopped working almost immediately, or never worked at all.
Not what was advertised
Wrong item, inflated or fake specs, a counterfeit, or nothing like the listing.
Refund or return refused
The seller won't honor a refund, return, or the warranty they advertised.
Wrong or incomplete order
Missing parts, the wrong model, or only part of what you paid for arrived.
A big-ticket purchase gone wrong
Furniture, an appliance, electronics, a phone, or jewelry that failed — or never came.
Whatever you bought, the playbook is the same.
A $40 online order or a $4,000 appliance — if you paid for goods that never came, arrived broken, or weren't what was promised, the path to recovery looks the same.
Don't see what you bought? You're still covered — tell Sophie what happened and we'll take it from there.
You paid in good faith.
They didn't deliver.
An order that never came, a product that broke on day one, a refund they keep dodging — it's infuriating, and you're not powerless. Squabble turns it into a court-ready demand, backed by the filing set, without hiring a lawyer.
From dispute to done — in three steps.
No forms to decipher, no lawyer to retain. Tell Sophie what happened and Squabble takes it from there.
Tell Sophie what happened
Answer a few plain-English questions about your purchase — what you bought, what you paid, and what went wrong.
We prepare your documents
Squabble generates a custom demand letter and, if you choose, the court-ready paperwork built for your jurisdiction.
Send, file, or settle
Put the seller on notice, file with the court, or move toward settlement — with support at every step.
Know your case before you spend a dollar in court.
Product disputes turn on the details — what the listing or receipt actually said, what you paid, the condition it arrived in, and what the seller promised. The Case Brief (Custom) is a case-education and organization product that helps you understand your dispute and prepare your materials, drawn from your complete intake.
- Attorney/Professor drafted*
- Know your case before you settle or appear
- Generated from your complete intake
* Ordering a Case Brief does not form an attorney-client relationship. It does NOT provide: (i) legal advice and (ii) any opinion on the merits of a case.
Case Brief
Available on its own or with any path.
Every product dispute starts with a free demand letter.
Tell Sophie what happened and get a custom demand letter generated from your intake — no account, no payment. If you want to go further, you choose your path after you see your case: court-ready pressure, full filing, or dedicated support.
Start with Sophie →Paid paths: Credible Threat $128 · File Now $238 · Dedicated Case Agent $398. Compare paths →
Free to start · ~6 minutes · Attorney-founded · No legal jargon
What backs up a product claim.
The more you document, the clearer your case. Gather these while it's fresh — and tell Sophie what happened.
Know your rights in a product dispute.
Plain-English guidance for handling a goods or product dispute — what to do, what to gather, and where to turn.
How small claims works
What small claims court is, how a product dispute flows from filing to hearing, and what to expect.
Read the guide →Find your court & limits
Small-claims dollar limits and the right court vary by state. Squabble identifies your jurisdiction and venue automatically.
Check your state →Your consumer rights
Warranties, refund and return rules, and protections like the implied warranty of merchantability that can apply to a purchase.
Know your rights →Consumer protection agencies
Your state attorney general and consumer-protection offices take complaints about sellers alongside a claim.
Find the agency →Deadlines & statute of limitations
How long you have to file depends on your state and the kind of sale. Don't wait to find out.
Understand deadlines →Document your dispute
A simple checklist of the records that make a product case strong — and when to gather them.
Get the checklist →Squabble is attorney-founded and attorney-supervised. It is not a law firm and does not provide legal advice or representation; using Squabble does not create an attorney-client relationship. Laws, filing deadlines, and small-claims limits vary by state — verify the rules for your jurisdiction. This page is general information only.
Goods & product dispute FAQ.
Can I sue a seller or company in small claims court?
How much can I sue for in a product dispute?
What if I bought it online or through a marketplace?
Do I have to accept store credit instead of a refund?
Do I need to send a demand letter first?
What evidence do I need for a product dispute?
How long do I have to sue over a purchase?
Do I need a lawyer for a small claims product dispute?
Just tell Sophie what happened.
A few plain-English questions. Get your free custom demand letter and see the right next step for your goods or product dispute.