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A cancelled flight with no refund, a bag lost or damaged, a fee charged for something that was never delivered. Tell Eleanor what happened, about six minutes, and walk out with a demand letter built for your state.
Eleanor totaled the $1,080 still outstanding for your demand letter.
These are the patterns that bring people to small claims against a company this size. If one of them is your story, you are in the right place.
Yes, though airline claims run differently. Federal law preempts most state consumer claims against airlines, so the claims that hold up are usually built on the airline's own contract of carriage, which the Supreme Court preserved in American Airlines v. Wolens. Refunds for cancelled flights, and for significant changes you decline, are governed by federal rules rather than by goodwill. Keep the ticket receipt with every fee, the contract of carriage from your ticket date, and every written answer.
The flight did not operate and the fare was never returned.
Checked in, never returned, and the file closed.
Returned broken and the claim refused.
Bumped despite a confirmed seat.
Seats, upgrades, or bag allowances billed and not provided.
Credit issued where a refund was owed.
Airline disputes do not run on ordinary state consumer law. Federal law occupies most of the field, which narrows what a court can consider and makes one particular document decisive: the airline's own contract of carriage.
Squabble is not a law firm and does not tell you whether federal preemption reaches your claim or what a liability cap covers. This is general information. Read the contract of carriage in effect on your ticket date, and check the Department of Transportation for current baggage figures and refund rules.
You do not need a contract signed in ink. Ordinary records carry most consumer claims. The specifics live on your state guide.
The fare, the taxes, the seat and bag fees, and the card statement line showing what left your account.
The contract of carriage in effect when you bought, plus the confirmation, the fare rules, and any written promise made to you afterward.
The gap between the two. A cancelled flight with no refund, a bag lost or damaged, a fee charged for a service that was never delivered.
The refund request, the baggage claim reference, the complaint filed with the airline, and every written answer you received.
A company answers a paper trail differently than it answers a support ticket. This is the file that makes a demand letter land.
Missing one of these does not close the door. Bring what exists, and note in writing what does not and why.
More consumer claims stall on this than on the facts. A company is not sued by its app name or its storefront sign. It is sued by the legal entity behind it, and that entity has to receive notice the way your state requires.
The registered business name of the party you actually transacted with, which is often a subsidiary rather than the brand on the receipt. It is identified during intake and confirmed against the state business registry before anything is filed.
Corporations appoint an agent in each state to receive court papers. Papers delivered anywhere else can be challenged. Squabble locates the current agent on file for your state at the time your claim is prepared.
Service of Process is formal notice delivered the way your court accepts, with proof filed back to the court. It is available with File Now and a Dedicated Case Agent for $88, or $128 if purchased later.
Squabble runs this lookup as part of preparing a claim. Doing it yourself first costs nothing and tells you early whether the party you have been dealing with is the party you would be suing.
Every state sets its own small claims limit, its own filing fee, and its own rules for serving a corporation. Open your state to see the numbers that apply to you.
One path, six steps. You tell the story once and Squabble carries it the rest of the way. You review and attest to everything before anything is filed.
You tell Eleanor what happened, in plain words. About six minutes.
Your demand letter, and any court papers, are prepared and Triple-Checked.
Squabble files with the right court, or hands you a file-ready packet.
The other side is formally notified, the way your court requires.
You walk in prepared, evidence organized, case in order.
You reach a resolution, by settlement or by judgment.
We would rather you walk in clear‑eyed. Squabble is not a law firm and does not give legal advice. Here is the honest scope.
Wherever you are right now, whether you just want them to respond or you are ready to file today, there is a level that fits. Upgrade anytime, without starting over.
Prepared from the facts you gave Eleanor. Download, sign, and send.
A dedicated agent prepares, files, and stays with your case the whole way: evidence, hearings, and every step through to Resolved.
Squabble Triple-Checks, prepares, and files your claim. Email notice included.
Court-ready documents you file yourself. A demand backed by the paperwork.
Yes. Federal law occupies much of the field, so the claims that hold up are usually built on the airline's own contract of carriage rather than on state consumer law. That document is the place to start.
An approval in writing, a date, and a statement showing nothing arrived is a clean record for a small claims court. The claim is ordinarily for the approved amount.
Who took your money can affect who the claim is against. Keep both records, the airline confirmation and the agency receipt, and intake works out the right defendant before anything is filed.
Deadlines run on your state's statute of limitations for the claim, and some airline and treaty rules impose shorter notice periods of their own. Both clocks matter, and the shorter one governs the step it applies to.
People do, and the claims that hold up are usually the ones built on the airline's own contract of carriage rather than on state consumer law. The contract in effect on your ticket date is the document to download and keep.
A complaint to the Department of Transportation is a regulatory process, not a lawsuit, and it runs on its own track. It creates a written record and it does not pause your deadline to file in court.
Venue rules vary by state. The ordinary options include where you live, where the ticket was bought, or where the airline does business, and airlines do business in most counties with an airport.
It can affect what is left to claim, which is why it is worth understanding the offer before accepting it. Keep the offer in writing either way.
Not the company you need? See every company guide, or browse every kind of dispute.
Modern civil recourse
Small-claims court exists so ordinary people can be heard without a lawyer or a fortune. Over time it filled up with forms, deadlines, and procedure most were never shown, and too many quietly gave up what they were owed.
Squabble puts it back within reach. Tell Eleanor what happened, and your demand letter, court-ready paperwork, filing, and follow-through are prepared and moving. About six minutes, off your shoulders.
Free to start. Your Custom Demand Letter is free.
