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Tickets that never arrived, a listing that did not match the seats, a credit where you wanted your money. Tell Eleanor what happened, about six minutes, and walk out with a demand letter built for your state.
Eleanor totaled the $378 still unrecovered for your demand letter.
These are the patterns that bring people to small claims against a company this size. If one of them is your story, you are in the right place.
Yes. StubHub is a corporation and small claims courts hear claims against corporations routinely. The disputes people bring most often are tickets that never transferred, entry refused at the gate, and a site credit issued where a refund was asked for. The claim is ordinarily framed on the resale agreement you bought under, plus your state's consumer protection law. Keep the order confirmation, the listing as it appeared, and whatever you can show about what happened at the gate.
Delivery was promised before the event and the transfer never landed.
You paid, you traveled, and the barcode was refused at entry.
The listing described one section and the tickets were for another.
A refund was issued as site credit when you asked for the money back.
Service and delivery charges that did not appear until after the sale.
You sold tickets, the buyer was admitted, and the payout never cleared.
Almost everyone who reaches this page has already read the words binding arbitration somewhere and assumed the door was closed. Here is the general shape of it, in plain language.
Squabble is not a law firm and does not read your agreement for you or tell you whether a clause applies. Read the current version of the terms, and the version in effect when the charge happened, before you rely on either.
You do not need a contract signed in ink. Ordinary records carry most consumer claims. The specifics live on your state guide.
The charge itself. A receipt, card statement, or in-app order record showing the amount and the date it left your account.
The listing, the confirmation email, the rental agreement, or the in-app terms describing what your money was buying.
The gap between the two. Tickets that never transferred, entry refused at the gate, a credit where a refund belonged.
A refund request, a support ticket, a chargeback attempt, or a written demand. Courts respond to a record that you tried to resolve it.
A company answers a paper trail differently than it answers a support ticket. This is the file that makes a demand letter land.
Missing one of these does not close the door. Bring what exists, and note in writing what does not and why.
More consumer claims stall on this than on the facts. A company is not sued by its app name or its storefront sign. It is sued by the legal entity behind it, and that entity has to receive notice the way your state requires.
The registered business name of the party you actually transacted with, which is often a subsidiary rather than the brand on the receipt. It is identified during intake and confirmed against the state business registry before anything is filed.
Corporations appoint an agent in each state to receive court papers. Papers delivered anywhere else can be challenged. Squabble locates the current agent on file for your state at the time your claim is prepared.
Service of Process is formal notice delivered the way your court accepts, with proof filed back to the court. It is available with File Now and a Dedicated Case Agent for $88, or $128 if purchased later.
Squabble runs this lookup as part of preparing a claim. Doing it yourself first costs nothing and tells you early whether the party you have been dealing with is the party you would be suing.
Every state sets its own small claims limit, its own filing fee, and its own rules for serving a corporation. Open your state to see the numbers that apply to you.
One path, six steps. You tell the story once and Squabble carries it the rest of the way. You review and attest to everything before anything is filed.
You tell Eleanor what happened, in plain words. About six minutes.
Your demand letter, and any court papers, are prepared and Triple-Checked.
Squabble files with the right court, or hands you a file-ready packet.
The other side is formally notified, the way your court requires.
You walk in prepared, evidence organized, case in order.
You reach a resolution, by settlement or by judgment.
We would rather you walk in clear‑eyed. Squabble is not a law firm and does not give legal advice. Here is the honest scope.
Wherever you are right now, whether you just want them to respond or you are ready to file today, there is a level that fits. Upgrade anytime, without starting over.
Prepared from the facts you gave Eleanor. Download, sign, and send.
A dedicated agent prepares, files, and stays with your case the whole way: evidence, hearings, and every step through to Resolved.
Squabble Triple-Checks, prepares, and files your claim. Email notice included.
Court-ready documents you file yourself. A demand backed by the paperwork.
The ordinary framing is breach of the agreement you paid under, and in many states a consumer protection claim as well. What matters to a court is the amount you paid, what the listing promised, and a clear record that entry was refused.
A credit is a form of resolution the company offered. Whether it satisfies your claim is a question about the agreement and your state's law, and it is one of the most common disputes in ticket resale. Courts look at what the agreement provided for and what you accepted.
People commonly claim the full amount that left their account, fees included, because that is the sum they are out. What a court allows depends on the agreement and on your state's rules.
Cancellation disputes usually turn on the refund policy in effect at the time of sale and on any state statute covering event refunds. The record you need is the same: the order, the cancellation notice, and what was offered afterward.
Yes. Small claims courts hear claims against corporations routinely. The company is named as the defendant by its legal business name, and it receives notice through its agent for service in your state. Size does not change the process, and in most states neither side brings a lawyer.
If the defendant is properly served and does not appear, courts can enter a default judgment. Proper service is the part that matters most, which is why the entity name and the agent for service have to be correct on the paperwork.
Usually not. Venue rules vary by state, but the ordinary options include the county where you live, where the transaction happened, or where the company does business. Your state guide covers the rule that applies to you.
Squabble cannot predict how a company will respond, and no one can promise otherwise. What a filing does is move the dispute out of a support queue and into a forum with a date on it.
Not the company you need? See every company guide, or browse every kind of dispute.
Modern civil recourse
Small-claims court exists so ordinary people can be heard without a lawyer or a fortune. Over time it filled up with forms, deadlines, and procedure most were never shown, and too many quietly gave up what they were owed.
Squabble puts it back within reach. Tell Eleanor what happened, and your demand letter, court-ready paperwork, filing, and follow-through are prepared and moving. About six minutes, off your shoulders.
Free to start. Your Custom Demand Letter is free.
