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A package marked delivered that never arrived, contents broken on arrival, a claim denied without a reason you can follow. Tell Eleanor what happened, about six minutes, and walk out with a demand letter built for your state.
Eleanor totaled the $1,150 still unrecovered for your demand letter.
These are the patterns that bring people to small claims against a company this size. If one of them is your story, you are in the right place.
Yes, though parcel claims run differently from most consumer disputes. Interstate cargo claims against a motor carrier are governed largely by federal law, the Carmack Amendment, and carriers cap their own liability by contract unless a higher value was declared at shipping. Published terms almost always require a claim to be opened with FedEx first, inside a short window. Keep the shipping receipt, the declared value line, the tracking history, and the written denial with its claim number.
The tracking says handed over and nothing reached your door.
The box arrived crushed and the contents did not survive it.
You filed inside the window and the denial gave no reason you can follow.
Weeks passed, the file stayed open, and nobody closed it out.
A settlement arrived that covered a fraction of what was shipped.
The proof-of-delivery image shows somewhere else entirely.
A parcel claim does not run on ordinary state contract rules. Interstate shipments sit largely under federal law and under the carrier's own published terms. That changes what is worth arguing and in what order.
Squabble is not a law firm and does not tell you whether federal law reaches your claim or whether a liability limit applies to it. This is general information. Read your shipping receipt, the declared value line, and the carrier's terms in effect on the date you shipped.
You do not need a contract signed in ink. Ordinary records carry most consumer claims. The specifics live on your state guide.
The shipping receipt or label record, the service level you bought, and the declared value line if there is one.
The published terms or service guide in effect on the ship date, including the liability limit and the claim window.
The gap between the two. A package marked delivered that never arrived, contents crushed in transit, a claim denied without explanation.
The carrier claim number, the date you opened it, and the written denial or the silence that followed.
A company answers a paper trail differently than it answers a support ticket. This is the file that makes a demand letter land.
Missing one of these does not close the door. Bring what exists, and note in writing what does not and why.
More consumer claims stall on this than on the facts. A company is not sued by its app name or its storefront sign. It is sued by the legal entity behind it, and that entity has to receive notice the way your state requires.
The registered business name of the party you actually transacted with, which is often a subsidiary rather than the brand on the receipt. It is identified during intake and confirmed against the state business registry before anything is filed.
Corporations appoint an agent in each state to receive court papers. Papers delivered anywhere else can be challenged. Squabble locates the current agent on file for your state at the time your claim is prepared.
Service of Process is formal notice delivered the way your court accepts, with proof filed back to the court. It is available with File Now and a Dedicated Case Agent for $88, or $128 if purchased later.
Squabble runs this lookup as part of preparing a claim. Doing it yourself first costs nothing and tells you early whether the party you have been dealing with is the party you would be suing.
Every state sets its own small claims limit, its own filing fee, and its own rules for serving a corporation. Open your state to see the numbers that apply to you.
One path, six steps. You tell the story once and Squabble carries it the rest of the way. You review and attest to everything before anything is filed.
You tell Eleanor what happened, in plain words. About six minutes.
Your demand letter, and any court papers, are prepared and Triple-Checked.
Squabble files with the right court, or hands you a file-ready packet.
The other side is formally notified, the way your court requires.
You walk in prepared, evidence organized, case in order.
You reach a resolution, by settlement or by judgment.
We would rather you walk in clear‑eyed. Squabble is not a law firm and does not give legal advice. Here is the honest scope.
Wherever you are right now, whether you just want them to respond or you are ready to file today, there is a level that fits. Upgrade anytime, without starting over.
Prepared from the facts you gave Eleanor. Download, sign, and send.
A dedicated agent prepares, files, and stays with your case the whole way: evidence, hearings, and every step through to Resolved.
Squabble Triple-Checks, prepares, and files your claim. Email notice included.
Court-ready documents you file yourself. A demand backed by the paperwork.
A non-delivery claim usually turns on the carrier's own records against yours: the proof-of-delivery image, the GPS stamp, your camera footage, and the neighbours you asked. Open the carrier claim first, and keep the written outcome.
That gap is the most common parcel dispute there is. It usually turns on the declared value line, on what the published terms said on your ship date, and on what a court reads those terms to cover.
Carriers set their own claim windows in the published terms, and they are short. The window to file a lawsuit is a separate and longer clock. Opening the claim does not pause the second one.
It depends on who contracted with the carrier and who bore the loss. Where the seller shipped it, the seller's own obligation to deliver what you paid for is often the more direct route.
Published terms almost always require it, and the claim number and the written outcome become the backbone of the record either way. Opening the claim also does not stop you from preparing a demand letter at the same time.
Not necessarily, but the declared value line is usually where the carrier starts and it is the first thing to locate on your receipt. What the limit reaches in a given case is a question for the court.
Venue rules vary by state, and the ordinary options include where you live, where you shipped from, or where the carrier does business. A corporate defendant is named by its legal business name and served through its agent for service in your state.
Who may bring a cargo claim can depend on who contracted with the carrier and who bore the loss. If you bought from a seller who shipped it, that is worth sorting out before anything is filed.
Not the company you need? See every company guide, or browse every kind of dispute.
Modern civil recourse
Small-claims court exists so ordinary people can be heard without a lawyer or a fortune. Over time it filled up with forms, deadlines, and procedure most were never shown, and too many quietly gave up what they were owed.
Squabble puts it back within reach. Tell Eleanor what happened, and your demand letter, court-ready paperwork, filing, and follow-through are prepared and moving. About six minutes, off your shoulders.
Free to start. Your Custom Demand Letter is free.
