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Items charged and never delivered, replacements you never approved, an authorization hold that never released. Tell Eleanor what happened, about six minutes, and walk out with a demand letter built for your state.
Eleanor totaled the $220 still charged for your demand letter.
These are the patterns that bring people to small claims against a company this size. If one of them is your story, you are in the right place.
Yes. Instacart is a corporation and small claims courts hear claims against corporations routinely. People claim over items charged and never delivered, substitutions made without approval at a higher price, authorization holds that never released, final totals well above the checkout estimate, and membership charges after cancellation. Keep the itemized receipt with every substitution, the estimate shown at checkout, the card statement showing the hold and the settled amount, and a photograph of what actually arrived.
The receipt lists them and the bags did not contain them.
Substitutions made without your approval and billed at a higher price.
The authorization outlasted every window support quoted you.
The charge landed well above what the app showed at checkout.
Annual or monthly charges after a documented cancellation.
A duplicate posted and support would not reverse it.
Almost everyone who reaches this page has already read the words binding arbitration somewhere and assumed the door was closed. Here is the general shape of it, in plain language.
Squabble is not a law firm and does not read your agreement for you or tell you whether a clause applies. Read the current version of the terms, and the version in effect when the charge happened, before you rely on either.
You do not need a contract signed in ink. Ordinary records carry most consumer claims. The specifics live on your state guide.
The order total, the fees, the tip, and the card statement line showing what actually left your account.
The order confirmation, the items list, the delivery window, and the refund terms in effect when you ordered.
The gap between the two. Items charged and never delivered, replacements you did not approve, a hold that never released.
The in-app refund request, the support thread, or a chargeback attempt. Courts respond to a record that you tried to resolve it.
A company answers a paper trail differently than it answers a support ticket. This is the file that makes a demand letter land.
Missing one of these does not close the door. Bring what exists, and note in writing what does not and why.
More consumer claims stall on this than on the facts. A company is not sued by its app name or its storefront sign. It is sued by the legal entity behind it, and that entity has to receive notice the way your state requires.
The registered business name of the party you actually transacted with, which is often a subsidiary rather than the brand on the receipt. It is identified during intake and confirmed against the state business registry before anything is filed.
Corporations appoint an agent in each state to receive court papers. Papers delivered anywhere else can be challenged. Squabble locates the current agent on file for your state at the time your claim is prepared.
Service of Process is formal notice delivered the way your court accepts, with proof filed back to the court. It is available with File Now and a Dedicated Case Agent for $88, or $128 if purchased later.
Squabble runs this lookup as part of preparing a claim. Doing it yourself first costs nothing and tells you early whether the party you have been dealing with is the party you would be suing.
Every state sets its own small claims limit, its own filing fee, and its own rules for serving a corporation. Open your state to see the numbers that apply to you.
One path, six steps. You tell the story once and Squabble carries it the rest of the way. You review and attest to everything before anything is filed.
You tell Eleanor what happened, in plain words. About six minutes.
Your demand letter, and any court papers, are prepared and Triple-Checked.
Squabble files with the right court, or hands you a file-ready packet.
The other side is formally notified, the way your court requires.
You walk in prepared, evidence organized, case in order.
You reach a resolution, by settlement or by judgment.
We would rather you walk in clear‑eyed. Squabble is not a law firm and does not give legal advice. Here is the honest scope.
Wherever you are right now, whether you just want them to respond or you are ready to file today, there is a level that fits. Upgrade anytime, without starting over.
Prepared from the facts you gave Eleanor. Download, sign, and send.
A dedicated agent prepares, files, and stays with your case the whole way: evidence, hearings, and every step through to Resolved.
Squabble Triple-Checks, prepares, and files your claim. Email notice included.
Court-ready documents you file yourself. A demand backed by the paperwork.
That is a paper-and-photograph claim: the itemized receipt against a photograph of what arrived. Take the photograph before anything is unpacked.
Holds and final charges are different things, and the gap between them is a frequent dispute. Your card statement showing the hold, its date, and the final settled amount is what a court reads.
Whether substitutions were authorized usually turns on what the app recorded and what you approved in it. Save the substitution notifications and your responses to them.
Small claims courts exist for exactly this size of dispute, and there is no floor. Whether it is worth your time is your call, and a free demand letter costs you nothing to find out.
Yes. Small claims courts hear claims against corporations routinely. The company is named as the defendant by its legal business name, and it receives notice through its agent for service in your state. Size does not change the process, and in most states neither side brings a lawyer.
It can. Who is answerable depends on the agreement, on what went wrong, and on your state's law. The platform, the driver, and in some cases the merchant are separate parties, and identifying the right one is part of what intake works out.
If the defendant is properly served and does not appear, courts can enter a default judgment. Proper service is the part that matters most, which is why the entity name and the agent for service have to be correct on the paperwork.
Usually not. Venue rules vary by state, but the ordinary options include the county where you live, where the transaction happened, or where the company does business.
Not the company you need? See every company guide, or browse every kind of dispute.
Modern civil recourse
Small-claims court exists so ordinary people can be heard without a lawyer or a fortune. Over time it filled up with forms, deadlines, and procedure most were never shown, and too many quietly gave up what they were owed.
Squabble puts it back within reach. Tell Eleanor what happened, and your demand letter, court-ready paperwork, filing, and follow-through are prepared and moving. About six minutes, off your shoulders.
Free to start. Your Custom Demand Letter is free.
